Frequently Asked questions

General Queries

1. Do I need to sign up before buying/purchasing any product?
Answer: Yes, you need to register on our website in order to buy/purchase any product. To complete the registration process, you need to provide some of your basic information e.g. name, contact number, e-mail address, mailing address, etc.

2. Is my information secure?
Answer: Yes, we strictly maintain customers’ confidentiality policy and DO NOT share the information with any other third party.

3. Why should I subscribe to lazzpharma.com newsletter?
Answer: Lazzpharma.com frequently comes up with exclusive offers exclusively for www.lazzpharma.com registered members. You shall get regular updates on our latest offers through the subscription of our newsletter.

4. What are the payment options at lazpharma.com?
Answer: Currently we have two payment options available for your convenience. To buy/purchase medicine or other products online, you can use your debit card, credit card or pay cash after you receive your medicine/product.

5. Do you have license for legal operations online?
Answer: lazzpharma.com is a licensed, authorized, and fully protected website that offers safe and secure checkout for all. We run our business through following government rules and regulations.

6. Are the products genuine?
Answer: Lazz Pharma has a wide range of product selections from the reputed brands and manufacturers of both local and international. We can assure you that all products showcased in our website are 100% original.

7. How can I find the right product on lazzpharma.com?
Answer: If you know what you are looking for, just type the name of the product in ‘product search’ bar at the top of the page and click Search. You can also upload your prescription (in JPEG format) through ‘Upload Prescription’ option.

8. Are the prices on lazzpharma.com negotiable?
Answer: Prices on lazzphrama.com are not negotiable.

9. Why do I see different prices for the same generic product?
Answer: The price in this case varies depending on the manufacturer of the product.

10. How quickly can I get my order?

Answer: We deliver products within 24 hours to 72 hours. To get your medicine quickly you can order through our ‘Quick Order’ option. You have to place your order by 1 p.m. if you would like to get same day delivery service.

11. What should I do if my order is delayed?
Answer: We are sorry to hear that your order has been delayed. You can get in touch with our Customer Support Team via email at support@lazzpharma.com or you can call us.

12. How do I know my order has been confirmed?
Answer: We will send you an email and an SMS once your order has been confirmed! We will also let you know as soon as your order left our warehouse (shipped).

13. I have not received the invoice and prescription for my order.
Answer: A hard copy of the invoice and prescription (if you upload on our website) should always be sent along with your order. If you have not received an invoice and prescription, please get in touch with us and we will send you a copy of your invoice and prescription to your registered email.

14. May I know whether your Pharmacy is licensed?
Answer: Yes, our pharmacy in different parts of the country have license.

15. What are your hours of operation?
Answer: 10am-8pm.

16. What is your office address and phone number?
Answer: Lazz Center, 63/C Lake Circus, Kalabagan, West Panthapath, Dhaka. & Contact Number: 02-9117839.

17. What is lazzpharma.com’s return and refund policy?
Answer: Please see the Terms & Policy mentioned in our website.

18. Why is the image, shown on the website, different from the item I receive?
Answer: The manufacturers of the medicines often change the pack and that is why you find the difference.

Medicine Related Queries

1. Are medications available at lazzpharma.com safe?
Answer: Yes, all the medications at lazzpharma.com are safe.

2. Why do the pills I ordered from lazzphrma.com look different from those I get from my local pharmacy?
Answer: The manufacturers of the medicines often change the pack and that is why you find the difference.

Order related Queries

1. How do I know my order has been confirmed?
Answer: We will send you an email and an SMS once your order has been confirmed! We will also let you know as soon as your order left our warehouse (shipped).

2. How do I buy from lazzpharma.com?
Answer: Our website has been designed in order to make buying/purchasing medicine online easier, faster, and more reliable for shoppers in Bangladesh. Placing an order online at lazzpharma.com is very fast and easy. Visit our how to buy page for a step-by-step guideline on making purchases from lazzpharma.com.

3. Is there any limit on the number of prescriptions that I can upload?
Answer: There are no limit in this case.

5. What forms of payment does lazzpharma.com accept for online orders?
Answer: Cash on Delivery (COD) and Card Payment on Delivery.

6. What if I can’t find the products/medications I am looking for in your website?
Answer: We have wide range of medications of home and abroad manufacturers available for your convenient. If you still do not find any, please call us or send us an e-mail with the prescription.

7. Is it possible to buy more than one medication in a single order at lazzpharma.com?
Answer: Yes possible, you can add more than one in a single order.

8. Is your entire product prices quoted in Bangladeshi TAKA?
Answer: Yes, all product prices quoted in Bangladeshi TAKA.

9. How do I cancel my order?
Answer: It is not possible to cancel your order if your order has been paid or delivered. If you really wish to cancel your order, you need to send an email to support@lazzpharm.com within 24 hours of placing your order.

10. What does ’reorder’ mean?
Answer: Any order that you purchased before using your registered email and contact no, you can re-order them on lazzpharma.com. You can also add new medicine to your cart along with reorder option.

Delivery Related Queries

1. Does Lazzpharma.com deliver products to any location in Bangladesh?
Answer: No, We currently deliver our products in Dhanmondi, Kalabagan, Mohammadpur, Shaymoli, Panthapath, Farmgate, Green Raod area of Dhaka Metro City.

2. How long will it take to deliver my order?
Answer: It will take 48 to72 hours to deliver your order.

3. What are your delivery charges?
Answer: Delivery Charge are 80/- for regular delivery and 120/- for same day delivery.

4. What is Cash on Delivery (COD)?
Answer: Cash on Delivery is a payment method that gives you an option to pay your order amount in cash when you will receive your order.

5. What are the charges for Cash-on-Delivery (COD) payment method?
Answer: No charge need for cash on delivery payment method.

6. How do I pay by Cash on Delivery (COD) method?
Answer: You need to pay full payment in cash for cash on delivery method.

7. What type of freight will be used to ship my order containing liquid products?
Answer: We will use thermal bag which is controlled temperature for delivering liquid products.

8. How do I know if my order has been shipped?
Answer: You will get a message to your registered mobile number along with email verification to your registered email address. If you see the status of your order seems as picked up for delivery, your order has been shipped to your address.

9.How will I know the status of my order?
Answer: You will know the status of your current order by simply signing in your account.

10. Is it possible to cancel my order after the payment?
Answer: Sorry, it is not possible to cancel your order after your pay for it.

11. Can I change my delivery address after placing my order?
Answer: Yes, you can change your delivery address if your order is not picked up for delivery from our warehouse.

12. How is my order packaged?
Answer: Your order is packaged and sealed by security tape.

13. How will my order be delivered?
Answer: Your order will be delivered by our trained delivery person.

Medicine Related Queries

1. Are medications available at lazzpharma.com safe?
Answer: Yes, all the medications at lazzpharma.com are safe.

2. Why do the pills I ordered from lazzphrma.com look different from those I get from my local pharmacy?
Answer: The manufacturers of the medicines often change the pack and that is why you find the difference.

Order related Queries

1. How do I know my order has been confirmed?
Answer: We will send you an email and an SMS once your order has been confirmed! We will also let you know as soon as your order left our warehouse (shipped).

2. How do I buy from lazzpharma.com?
Answer: Our website has been designed in order to make buying/purchasing medicine online easier, faster, and more reliable for shoppers in Bangladesh. Placing an order online at lazzpharma.com is very fast and easy. Visit our how to buy page for a step-by-step guideline on making purchases from lazzpharma.com.

3. Is there any limit on the number of prescriptions that I can upload?
Answer: There are no limit in this case.

5. What forms of payment does lazzpharma.com accept for online orders?
Answer: Cash on Delivery (COD) and Card Payment on Delivery.

6. What if I can’t find the products/medications I am looking for in your website?
Answer: We have wide range of medications of home and abroad manufacturers available for your convenient. If you still do not find any, please call us or send us an e-mail with the prescription.

7. Is it possible to buy more than one medication in a single order at lazzpharma.com?
Answer: Yes possible, you can add more than one in a single order.

8. Is your entire product prices quoted in Bangladeshi TAKA?
Answer: Yes, all product prices quoted in Bangladeshi TAKA.

9. How do I cancel my order?
Answer: It is not possible to cancel your order if your order has been paid or delivered. If you really wish to cancel your order, you need to send an email to support@lazzpharm.com within 24 hours of placing your order.

10. What does ’reorder’ mean?
Answer: Any order that you purchased before using your registered email and contact no, you can re-order them on lazzpharma.com. You can also add new medicine to your cart along with reorder option.

Delivery Related Queries

Delivery Related Queries
  1. Does Lazzpharma.com deliver products to any location in Bangladesh?
    Answer: No, We currently deliver our products in Dhanmondi, Kalabagan, Mohammadpur, Shaymoli, Panthapath, Farmgate, Green Raod area of Dhaka Metro City.
  2. How long will it take to deliver my order?
    Answer: It will take 48 to72 hours to deliver your order.
  3. What are your delivery charges?
    Answer: Delivery Charge are 80/- for regular delivery and 120/- for same day delivery.
  4. What is Cash on Delivery (COD)?
    Answer: Cash on Delivery is a payment method that gives you an option to pay your order amount in cash when you will receive your order.
  5. What are the charges for Cash-on-Delivery (COD) payment method?
    Answer: No charge need for cash on delivery payment method.
  6. How do I pay by Cash on Delivery (COD) method?
    Answer: You need to pay full payment in cash for cash on delivery method.
  7. What type of freight will be used to ship my order containing liquid products?
    Answer: We will use thermal bag which is controlled temperature for delivering liquid products.
  8. How do I know if my order has been shipped?
    Answer: You will get a message to your registered mobile number along with email verification to your registered email address. If you see the status of your order seems as picked up for delivery, your order has been shipped to your address.

9.How will I know the status of my order?
Answer: You will know the status of your current order by simply signing in your account.

  1. Is it possible to cancel my order after the payment?
    Answer: Sorry, it is not possible to cancel your order after your pay for it.
  2. Can I change my delivery address after placing my order?
    Answer: Yes, you can change your delivery address if your order is not picked up for delivery from our warehouse.
  3. How is my order packaged?
    Answer: Your order is packaged and sealed by security tape.
  4. How will my order be delivered?
    Answer: Your order will be delivered by our trained delivery person.